Zmafrdeal — Online Shopping for Electronics, Fashion, Phones & More

Order Details

Vouchers

How do I place an order?

Browse products, tap any item, then press "Shop Now". Select your size/colour, fill in your delivery details, and choose Pay After Delivery or Order via WhatsApp.

How do I track my order?

Go to Menu → Orders to see all your orders and their current status. You will also receive WhatsApp updates directly from our team.

What payment methods do you accept?

We accept Mobile Money (Orange Money, Africell Money) and Pay After Delivery. More payment options are coming soon.

Can I return a product?

Yes! Contact us within 24 hours of delivery via WhatsApp or email. Items must be unused and in their original condition.

How do I become a seller?

Tap "Sell on Zmafrdeal" in the menu. Register your store, add your products and start selling to thousands of customers.

How do I use a voucher code?

Enter your voucher code in the "Voucher Code" field on the checkout page before placing your order. The discount is applied instantly.

My order is wrong or damaged

Take photos and contact us immediately on WhatsApp with your order number. We will resolve it within 24 hours.

How do I delete my account?

Please message us on WhatsApp or email support@zmafrdeal.shop with your request. We will process it within 3 business days.

+232 77 000 000 — Tap to chat now

Email

support@zmafrdeal.shop

Business Hours

Monday – Saturday, 8:00am – 8:00pm

Location

Freetown, Sierra Leone, West Africa

Sierra Leone's #1 Marketplace

Connecting buyers and sellers across Africa with trust, speed, and great deals.

Our Story

Zmafrdeal was founded in Freetown, Sierra Leone with a simple mission: make quality products accessible to everyone across Africa. We started with a handful of local sellers and have grown into a thriving marketplace connecting thousands of buyers and verified sellers — from Freetown to Accra, Lagos, Nairobi and beyond.

Our Mission

To empower African entrepreneurs and delight African shoppers — by building the most trusted, most convenient, and most affordable marketplace on the continent. Every feature we build, every seller we approve, every deal we offer is in service of that mission.

Our Values

Trust first. Every seller is manually verified. Every product is screened. We take full responsibility for the experience on our platform — and we stand behind every order with buyer protection.

Africa built, Africa proud. Zmafrdeal is made in Sierra Leone, for Africa. We celebrate African businesses, African products, and African ingenuity.

10K+

Active Buyers

500+

Verified Sellers

40+

Countries

Where to Find Us

Headquarters: Tower Hill, Freetown, Sierra Leone
Email: support@zmafrdeal.shop
WhatsApp: +232 77 000 000
Hours: Mon–Sat, 8am–8pm

Shopping made simple

From browsing to doorstep — here's how Zmafrdeal works.

For Buyers

1 Browse & Discover

Explore thousands of products across categories — electronics, fashion, home, food, and more. Use search, filters, or browse by category to find exactly what you need.

2 Add to Cart & Checkout

Tap "Add to Cart", enter your delivery address, and choose your payment method — Orange Money, Africell Money, or Pay After Delivery. Your order is confirmed instantly.

3 Track Your Order

Receive WhatsApp updates as your order is confirmed, packed, and dispatched. Track status anytime in My Orders. Our support team is one message away.

4 Receive & Enjoy

Your item arrives at your door. If anything is wrong, raise a return in-app within 7 days — we have buyer protection on every order. Leave a review to help other shoppers.

For Sellers

A Apply & Get Verified

Submit your seller application — business name, ID, and product type. Our team reviews and approves within 24 hours. Verification protects buyers and builds your trust score.

B List Your Products

Upload product photos, write descriptions, set your price and stock. Your listing goes live immediately after approval and is shown to thousands of shoppers.

C Receive Orders & Earn

Get WhatsApp alerts for every order. Confirm, pack, and dispatch. Zmafrdeal charges just a 10% platform fee on each completed sale — you keep 90% of every transaction.

All transactions on Zmafrdeal are protected by our Buyer Protection Guarantee. If your order is not as described, we make it right — every time.

Everything you need to sell

Your complete guide to building a successful store on Zmafrdeal.

Getting Started

Go to sellers.html and tap "Start Selling". Fill in your business name, contact number, ID number, and the type of products you sell. Our team verifies your application within 24 hours and sends you a WhatsApp confirmation.

Listing Products

Great listings sell more. Here's how:
• Use clear, bright photos — 4–6 images per product
• Write an honest, detailed description including size, material, and condition
• Set a competitive price — check similar products first
• Choose the right category so buyers find you
• Set accurate stock levels to avoid overselling

Managing Orders

When an order comes in, you receive a WhatsApp alert instantly.
• Confirm within 12 hours or it may be auto-cancelled
• Pack carefully — damaged goods hurt your rating
• Dispatch promptly within your stated processing time
• Update status in your seller dashboard when shipped

Fees & Payouts

Platform fee: 10% on each completed sale only.
No registration fee. No monthly subscription. No listing fee.

Earnings are credited to your seller wallet after the buyer confirms delivery. You can request a payout to your mobile money or bank account at any time — minimum withdrawal is SLL 50,000.

Growing Your Store

• Run flash sales to boost visibility — heavily promoted by Zmafrdeal
• Respond to buyer messages within 1 hour for a better response score
• Encourage satisfied buyers to leave reviews
• Keep stock levels updated to maintain listing ranking
• Offer free shipping on orders above SLL 200,000 to attract more buyers

Seller Rules & Suspension

To keep your store active:
• Maintain a seller rating above 3.0 stars
• Fulfil at least 90% of orders without cancellation
• Never list counterfeit, illegal, or prohibited products
• Resolve buyer disputes within 48 hours

Repeated violations lead to listing removal, account suspension, or permanent ban.

Last updated: June 2025

1. Acceptance of Terms

By creating an account or using Zmafrdeal, you agree to these Terms. They form a legally binding agreement between you and Zmafrdeal Ltd., registered in Freetown, Sierra Leone. If you do not agree, do not use the Platform.

2. Eligibility & Accounts

You must be at least 18 years old (or 13–17 with parental consent) and provide accurate registration information. You are responsible for all activity under your account. Notify us immediately if you suspect unauthorised access.

3. Buying on Zmafrdeal

Orders confirmed via the Platform create a direct contract between you and the seller. Prices are in SLL and set by sellers. Accepted payments: Orange Money, Africell Money, bank transfer, and pay-on-delivery (where available). Zmafrdeal facilitates but is not party to the transaction unless stated.

4. Delivery

Delivery is managed by sellers or their logistics partners. Estimated timelines are not guaranteed by Zmafrdeal. Free shipping applies on eligible orders above SLL 200,000. Risk passes to buyer on delivery confirmation. If an item has not arrived within the stated window, contact the seller; escalate to Zmafrdeal support if unresolved within 48 hours.

5. Returns & Refunds

Return requests must be raised within 7 days of delivery. Items must be unused in original packaging. Perishables, personalised items, and digital goods are non-returnable. Approved refunds process within 5–10 business days. See full Return Policy for details.

6. Selling on Zmafrdeal

Sellers must list genuine products, fulfil orders promptly, and maintain a rating above 3.0 stars. Zmafrdeal charges a 10% platform fee on completed sales. Prohibited items (counterfeit, illegal, hazardous) result in immediate termination. See Seller Guide for full obligations.

7. Prohibited Conduct

You may not use the Platform for unlawful purposes, post false reviews, circumvent transaction fees, scrape data, impersonate others, or attempt to hack the Platform. Violations result in account termination and potential legal action.

8. Intellectual Property

All Platform content is owned by or licensed to Zmafrdeal Ltd. By uploading content you grant Zmafrdeal a royalty-free licence to display it on the Platform. You may not reproduce or redistribute our content without written consent.

9. Limitation of Liability

Zmafrdeal is not liable for indirect or consequential damages, seller/buyer misconduct, or service interruptions. Our total liability is limited to the amount you paid for the specific transaction in the preceding 30 days.

10. Governing Law & Disputes

These Terms are governed by the laws of Sierra Leone. Disputes are first resolved by negotiation; failing that, by binding arbitration in Freetown. We may update these Terms at any time with notice. Continued use constitutes acceptance. Questions: legal@zmafrdeal.shop

Last updated: June 2025

Who We Are

Zmafrdeal Ltd. is the data controller for personal information collected through our Platform. Registered address: Tower Hill, Freetown, Sierra Leone. Privacy contact: privacy@zmafrdeal.shop

What We Collect

You provide: Name, email, phone, delivery address, payment details, messages, product reviews.

We collect automatically: IP address, browser type, pages visited, search queries, device info, and cookie identifiers.

How We Use It

• Process and deliver your orders
• Manage your account and verify identity
• Provide customer support and resolve disputes
• Improve Platform features through analytics
• Send marketing offers (with your consent only)
• Detect fraud and comply with legal obligations

We never sell your data to third parties for their own marketing.

Who We Share It With

Sellers (to fulfil orders), payment processors, logistics partners, and technology service providers — all under strict data processing agreements. We share with authorities only when required by law.

How We Protect It

TLS/SSL encryption in transit · AES-256 encryption at rest · Row-level database security · Multi-factor authentication · Regular security audits · Strict employee access controls. We notify you within 72 hours of any breach affecting your rights.

Cookies

We use essential cookies (required for login and cart), performance cookies (page speed), analytics cookies (anonymised usage), and marketing cookies (only with consent). Manage preferences in your browser settings.

Your Rights

You have the right to:
• Access — request a copy of your data
• Correct — fix inaccurate information
• Delete — request deletion ("right to be forgotten")
• Object — opt out of marketing at any time
• Portability — receive data in machine-readable format

Email privacy@zmafrdeal.shop to exercise any right. We respond within 30 days.

Retention

Account data: kept for account lifetime + 2 years · Order records: 7 years (legal compliance) · Marketing data: deleted on consent withdrawal or 12-month inactivity · Analytics data: anonymised after 12 months.

Shop with Confidence

7-day returns on eligible items. Buyer protection on every order.

Return Window

You have 7 days from delivery to raise a return request through My Orders → Request Return. Do not ship items back without receiving a Return Authorisation (RA) number first.

What Can Be Returned

✓ Returnable: Unused items in original packaging · Wrong item delivered · Damaged or defective on arrival · Significantly different from listing description · Electronics with manufacturing faults

✗ Not Returnable: Perishable food & beverages · Opened personal hygiene items · Digital products & gift cards · Custom/personalised items · Items damaged after delivery · Underwear & swimwear

How to Return — Step by Step

1. Go to My Orders → select order → "Request Return" → choose reason + upload photos
2. Seller reviews within 24–48 hrs (auto-escalated to Zmafrdeal if no response)
3. Receive Return Authorisation number + return instructions
4. Pack item securely with RA number on outside → drop off / arrange collection
5. Seller inspects within 2 business days → refund initiated on approval

Refund Timelines

Orange Money / Africell Money: 1–3 business days
Bank transfer: 3–7 business days
Zmafrdeal Wallet: Immediate
Pay-on-delivery: Cash refund via seller or Zmafrdeal office

Return Shipping Cost

Seller pays return shipping if item is faulty, wrong, or not as described.
Buyer pays return shipping if returning due to change of mind or wrong order placed.

Disputes & Escalation

If a seller rejects your return unfairly or does not respond within 48 hours, tap "Escalate to Zmafrdeal" in your return request. Our team reviews within 3 business days. Our decision is final and binding. Contact: support@zmafrdeal.shop or WhatsApp.

Warranty Claims

Many electronics and branded goods include seller or manufacturer warranties — check the product listing. Warranty claims follow the same Return flow (select "Warranty Claim"). Warranty does not cover physical damage, water damage, or misuse.

Flash Sale 00:00:00